Privacy Policy

At HolmRun, we take great pride in our 10 years of expertise in crafting high-end, luxury footwear. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your experience remains premium.

1. Return Window

You have 14 calendar days from the date you received your order to request a return.

2. Eligibility for Returns

To be eligible for a return, your items must meet the following criteria:

• The footwear must be unworn and in the same condition as when you received it.

• The products must be returned in their original packaging, including all luxury inserts and tags.

• Both our luxury sneakers and handcrafted leather city shoes are subject to these conditions.

3. Non-Returnable Items

Items that show visible signs of wear on the soles or significant leather creasing cannot be accepted for a refund.

4. Refund Process

Once we receive your return at our Paris location, our quality control team will inspect the items.

• If approved, your refund will be processed immediately.

• A credit will automatically be applied to your original method of payment within 5-10 business days.

5. Return Shipping

• Customers are responsible for paying the shipping costs for returning items.

• Shipping costs from the original order are non-refundable.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

6. Contact Us

For any questions regarding a return or to initiate the process, please contact our dedicated support team:

• Email: support@holmrun.com

• Address: 12 Rue de la Paix, 75002 Paris, France