Refund and Return Policy

At HolmRun, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy.

1. Eligibility for Returns

   To be eligible for a return, please ensure the following conditions are met:

   • The item must be returned within 30 days of the original purchase date.
   • The item must be unused, unworn, and in the same condition that you received it.
   • The item must be returned in its original packaging, including all tags and labels.
   • A valid proof of purchase, such as the order number or receipt, must be provided.

2. Non-Returnable Items

   Certain items are not eligible for return, including:

   • Items marked as final sale or clearance.
   • Gift cards.
   • Items that have been damaged due to misuse or negligence.

3. How to Initiate a Return

   To initiate a return, please follow these steps:

   • Contact our customer support team at [Your Email Address] to request a return authorization.
   • Provide your order number and a brief explanation of the reason for the return.
   • Once your return is authorized, you will receive instructions on how to package and ship the item back to us.

4. Return Shipping

   Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item. HolmRun is not responsible for items lost or damaged during return shipping.

5. Inspection and Processing

   Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. If the return is approved, we will process your refund within 7-10 business days.

6. Refund Options

   Refunds will be issued in the original form of payment. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your bank or payment provider.

7. Exchanges

   We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

8. Damaged or Defective Items

   If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or a full refund.

9. Contact Us

   If you have any questions or concerns about our refund and return policy, please do not hesitate to contact our customer support team at [Your Email Address].